We live here. That's the difference.

About Us

Bilbao has one of the most exciting food scenes in Europe, a UNESCO Biosphere on its doorstep, and a football club that still refuses to sign players from outside the Basque Country. It’s a city with a real identity. Strong opinions. Extraordinary table.

Kaixo Bilbao was born from the conviction that the best way to experience a place is through the people who call it home. Our guides don’t just lead tours — they take you to their pintxo bars, introduce you to the winemakers they actually know, and get genuinely excited when Athletic win on a Sunday.

Founders of Kaixo and their experiences and guided tours

Gaizka Picaza

Gaizka is from here. He grew up eating pintxos in the Casco Viejo, spent years working in the txakoli vineyards up the coast, and still argues about football like it's a matter of principle. When he shows you Bilbao, he's not showing you the highlights reel. He's showing you his city.

Arturo Reina

Arturo is Bilbao through and through. With a background in tourism and a deep knowledge of the city's neighborhoods, history, and cultural life, he designs experiences that go beyond the itinerary. He believes the best moments happen when the plan becomes a conversation.

see what people are saying about our service

Forget the scripted tours and the crowded tourist routes. Our guests don’t just see Bilbao; they live it through the eyes of those who know its secrets, its flavors, and its heartbeat. But don’t just take our word for it—here is what our community of travelers has to experience.